AI Chatbot Development
We build chat assistants that answer from your own content, not the open internet, so they give accurate answers about your business and hand off to a person when they should.
At a glance
- Timeline
- Most website chatbots launch in 3 to 6 weeks, depending on how much content needs preparing.
- You get
- Content audit and knowledge base preparation
- Retrieval-based chatbot answering from your sources
- Handoff to live chat, email, or ticketing
- Tools
- OpenAI and Anthropic models, Vector databases such as pgvector or Pinecone, Intercom, Zendesk, or HubSpot, Custom web widgets
- Price
- A fixed, written quote. Free to ask.
Page reviewed October 2026
What this covers
A good chatbot handles the questions your team answers twenty times a day: hours, pricing ranges, policies, how to get started, where an order is. A bad one makes things up with confidence. The difference is mostly in how it's built.
Ours use retrieval-augmented generation (RAG). The bot searches your approved content, such as help articles, policies, product data, and past answers, and responds only from what it finds. If the answer isn't there, it says so and offers to connect the visitor with your team. We test it against a list of real customer questions before launch and keep testing after.
Chatbots can also take action: booking a call, creating a support ticket, checking an order, or capturing a lead in your CRM. Each action is limited to exactly what it needs, so the bot can't do more than you intended.
Is this right for you?
You'll get the most out of it if any of these sound familiar:
- Your support inbox is full of questions already answered on your site.
- Leads arrive outside business hours and go cold by morning.
- You tried a chatbot before and it gave wrong answers.
- Your team needs an internal assistant for policies and procedures.
What you get
Included in a typical engagement:
- Content audit and knowledge base preparation
- Retrieval-based chatbot answering from your sources
- Handoff to live chat, email, or ticketing
- Actions such as booking, lead capture, and order lookup
- Test set of real questions with accuracy scoring
- Conversation review dashboard
How it works
Most website chatbots launch in 3 to 6 weeks, depending on how much content needs preparing.
Gather content
We collect and clean the documents the bot will answer from, and find the gaps.
Build
Retrieval, prompts, guardrails, and actions, with a test page for your team.
Test
We score answers against real customer questions and fix failures before launch.
Launch and review
We review conversations weekly at first to improve answers and fill content gaps.
What affects the price
Every quote is fixed and written down before work starts. These are the things that move it:
- Amount and condition of your source content
- Number of integrations and actions
- Languages supported
- Conversation volume, which drives AI usage costs
Mistakes we plan around
The problems we see most often when this work is rushed:
- Letting the bot answer from general knowledge instead of your content.
- No clear way to reach a human.
- Launching without testing against real customer questions.
AI Chatbot Development questions
How do you stop the chatbot from making things up?
It answers only from content we've given it, cites where the answer came from, and is instructed to say when it doesn't know. We test it against real questions and review conversations after launch.
Can it hand conversations to a real person?
Yes. It can pass the conversation to live chat, open a support ticket, or collect contact details for a callback, along with a summary so your team doesn't start from scratch.
Where does the chatbot live?
On your website as a widget, inside tools like Slack or Microsoft Teams for internal use, or in channels such as WhatsApp and SMS.
How do we update what it knows?
When you update your help articles or documents, the bot's knowledge updates with them. We set up a sync so content stays current.
Is it expensive to run?
Costs depend on conversation volume and the model used. For most business sites, it's comparable to a basic help desk subscription. We estimate it upfront.
Often paired with
Services clients commonly combine with this one.
- AI Agent Development
AI agents that carry out multi-step tasks across your tools, with limits and approvals built in.
- AI Business Automation
Find the repetitive work eating your team's week and hand it to software that does it reliably.
- Workflow Automation
Connect your apps so data moves between them automatically instead of by copy and paste.
- CRM Automation
Lead routing, follow-ups, and pipeline updates handled by your CRM instead of your sales team.
Want a quote for this?
A few sentences is enough. We'll reply within one business day with questions or a suggested next step, and a fixed quote once the scope is clear.
What you can count on
- A fixed, written quote before any work starts
- Code, domain, hosting, and analytics in your name
- A progress update every week during projects
- Monthly plans that run month to month
- A reply within one business day